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Recover Data From Synology Network Attached Storage


I am trying to get data recovered from a Synology NAS which failed. The power has essentially died on the enclosure, so I am not able to use it. I am waiting for another to be sent to me, but in the meantime, I want to extract the data from the files in order to recover them before anyone else gets their hands on them. I have taken the drives out of the array, and that seemed fine. I put a sticker on each one so that I knew which one was which. However, I can’t seem to get a response from the disks when I put them in the order I have labelled on the stickers. Is there a problem with the configuration that I don’t know about? I had previously given the Synology NAS to a ‘Local PC Shop’, but all that happened was that he stripped the enclosure, removed all of the power, and left me with the disks. I am concerned that something may have happened when he took all of the physical elements out of the enclosure, perhaps he tried to turn it on again (the NAS has been fried), causing more damage to the disks? I now need a Data Recovery Company so hence contacting your good selves.


I have an ancient Synology DiskStation, which has had no errors until recently. In the last few weeks, whenever I turn on the NAS and try to open up the directories, it gives me a report saying ‘degraded disk’. I only have one disk in the enclosure, with an SATA disk. This disk has been checked repeatedly, and there is no problem with it at all. Recovery programs state that there are no bad sectors, and I can run it on a SATA cord without any error messages. What seems to be happening is that the NAS box is skipping over the drive in some way. When I try to run it in the last few days, it says “HDD has failed”. Although I have tried to view the data on the disk, the computer tells me that it is not able to view the file system. I don’t think this is a fault of the disk, due to the passes which the recovery software gives it. Can you recover this disk, and the data on it?