A client contacted Birmingham Data Recovery after their Dell Alienware desktop gaming PC failed to boot into Windows 11. The primary issues reported included:

• Instead of loading Windows, the system kept booting directly into BIOS.
• The WD M.2 NVMe SSD was not detected in BIOS, preventing access to files and the operating system.
• The PC contained game installations, personal files, and work-related data, making recovery critical.
• The client had no backup and required urgent data recovery to restore access to their gaming PC.

Since M.2 SSDs rely on firmware-level communication, failure to recognize the drive in BIOS indicated potential firmware corruption, NAND degradation, or PCB failure.

Our Expertise in Dell Alienware & M.2 NVMe SSD Data Recovery

With 25 years of experience, Birmingham Data Recovery specialises in:
✔ Recovering data from non-detectable NVMe M.2 SSDs
✔ Repairing SSD firmware corruption & controller failures
✔ Forensic-level data extraction for Windows 11 boot failures

Diagnosis & Recovery Process

Upon receiving the Dell Alienware gaming PC and M.2 SSD, our engineers conducted a comprehensive forensic assessment. The key findings included:

• The WD M.2 SSD was not recognised in multiple test systems, confirming a critical failure.
• The drive exhibited no physical damage, meaning the failure was likely due to firmware corruption or NAND degradation.
• The Windows 11 installation and all personal files were still stored on the SSD, but access was blocked due to firmware issues.

To successfully recover the client’s gaming data, work files, and operating system, we implemented a multi-step SSD recovery strategy:

Step 1: SSD Controller Repair & Firmware Recovery

• Attempted firmware restoration to allow BIOS recognition of the M.2 drive.
• When firmware repair was unsuccessful, we proceeded with direct NAND chip access.

Step 2: NAND Chip-Off Data Extraction

• Carefully removed the NAND memory chips from the WD M.2 SSD.
• Used specialized chip readers to extract raw data from the SSD memory modules.

Step 3: File System Reconstruction & Windows 11 Data Recovery

• Analysed the extracted NAND data to rebuild the Windows 11 file system.
• Recovered game saves, personal documents, multimedia files, and work-related data.

Step 4: Data Integrity Check & Secure Transfer

• Verified the integrity of all recovered files, ensuring that they were accessible.
• Successfully transferred the recovered data to a new high-performance NVMe SSD.

The Result

We successfully recovered 100% of the client’s lost data, including:
✅ Windows 11 OS files and user data
✅ Gaming installations, save files, and Steam/Epic game libraries
✅ Personal documents, work-related files, and multimedia content

The client was able to resume gaming and work operations on a new SSD without any data loss.

Why Choose Birmingham Data Recovery for Dell Alienware M.2 SSD Recovery?

✅ 25 Years of Expertise – Specialists in gaming PC storage recovery.
✅ Advanced NAND Chip-Off Recovery – Extracting data from failed M.2 NVMe SSDs.
✅ Forensic-Level SSD Data Restoration – Recovering lost Windows 11 OS files and user data.
✅ Fast & Secure Process – Ensuring minimal downtime and 100% data confidentiality.

If your Dell Alienware gaming PC has an M.2 SSD that is not detected in BIOS or has suffered a Windows 11 boot failure, contact Birmingham Data Recovery today for professional assistance!