Ten years of photographs on a clicking 2TB Seagate
The head stack came out of a matched donor. We imaged the platters around the scored band, then put the picture library back together from that image.
Data recovery bench · Birmingham · Black Country · Solihull · Worcestershire
Across Birmingham and the West Midlands: an external that clicks and will not mount, a camera card asking to be formatted, a snapped USB stick, a Mac stuck on a folder icon, a RAID set one disk down — in most of those the data is still there to read. We look for free, quote one figure in writing, and charge nothing on most jobs if nothing comes back.
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What kind of device is it?
Choose the nearest match; it sets where the bench starts.
The head stack came out of a matched donor. We imaged the platters around the scored band, then put the picture library back together from that image.
Both disks came out of the box and were imaged before anything else went near the array. We put the RAID back together in software and the shared folders opened intact.
An image of the card came first, before any recovery tool touched it. From that copy we rebuilt the directory and carved out every frame at full size.
The recorder's disk was imaged forensically, the closed video format decoded by time stamp, and the hour the insurer needed was exported on its own.
Exhibits & investigations
Most cases end the day the files go home. Some do not — a claim, an employment tribunal, a police matter — and those run to forensic standards from the moment the parcel is opened: every image taken behind a write blocker, every handover of the exhibit recorded, and a report written on the assumption that someone will attack it.
Computers, disks and other media are imaged first, then examined by a method designed to stand up under cross-examination. Solicitors, employers, insurers and private clients across the West Midlands instruct us.
Deleted clips, footage the loop has written over, recordings stuck in a recorder that will not power up: the disk is read by time code and exported in a format the police and insurers accept.
Phone the office, or use the triage panel at the head of the page. We log the job and tell you exactly how to pack the device for the post.
Tracked, fully insured post to the intake lab in Manchester, or drop it in there yourself. Either way, we cover the postage on the way back.
An engineer establishes what has actually broken and how much can realistically be read off it. Free, and you commit to nothing.
No chargeable work starts until that single figure and the findings behind it are in your hands.
What we recover leaves on new media, and the case is not closed until you have been through it yourself.
Many thanks to you and your team on the recent recovery of the RAID-5 data belonging to one of our most important clients. We are in the legal business and this was the only copy of the data that our client has for several important ongoing court cases.
Scripts for a new TV Show was destroyed when the iMac crashed. You was able to rescue our data within 24 hours.
A big thank you to you guys who not managed to save everything from my very damaged and clicking hard drive, but did so with a commitment to customer service from someone like me who is IT illiterate.
Every power-up takes a little more off a failing drive. Better to hand it over now — finding out what is left is free.