Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Apple iMac Repartition That Has Gone Wrong

Issue

Client decided to repartition his hard drive so that he could free up more space on his D Drive (data partition) by taking some space from the C Drive (operating system). Client used partition magic to change partition sizes, it completed without any problems and reported it was a success. When client started the iMac he got the message ‘Unmounting disks’. This message stayed on the monitor for about 2 hours and client decided to reboot iMac. When client rebooted the iMac he is now getting question mark icon.

Our Solution

We diagnosed that there was read/write issues with the hard drive. We recommended a read/write head swap on the hard drive. We completed a read/write head swap and imaged all sectors on hard drive. We backed up data to data dvd and sent back to client within 72 hours.

* If you are getting a question mark when you boot up your Mac it means the hard drive is not getting recognised, we have 15 years experience of working with failed Mac hard drives.

Case Study 2:

Synology DiskStation Bad Sectors

Issue

Client had a Synology DiskStation which stated that it needed to be formatted. Client tried to run a data recovery software against the Synology DiskStation but could not recover any data from the Synology DiskStation. When client tries to connect to Synology DiskStation through disk management utility in Windows it reported an I/O error.

Our Solution

We received in Synology DiskStation and diagnosed that the Synology DiskStation was a Raid 5 system with 4 disks. The 1st disk had a software failure and thus was the reason why the system would not connect to any computers. We removed the 4 disks and imaged all sectors on disks and processed the Raid dataset for a full recovery. We completed this job within 2 days.

* If you have a Synology DiskStation failure please contact us for a competitive quote.

Case Study 3:

Nine Failed Rebuilds on a IBM X346 Server

Issue

Client had an IBM X346 Server which had 6 x 73GB SCSI hard drives. One of the hard drives failed and systen would not boot up. The client booted server using the diagnostic cd software and said that system was fine. Client tried to rebuild the system with a new hard disk that was same model and same capacity as new drive. The rebuild seemed to work but when system completed the rebuild process it would not boot up. Client run the rebuild process again and again and again. Our client run the rebuild for 9 times before giving up and eventually contacted us.

Our Solution

We received in the 6 original scsi hard drives & one replacement scsi drive and imaged all good drives. We diagnosed the failed scsi drive had a read/write head failure. We completed a read/write head swap on the scsi hard drive and imaged all sectors on disk. We recompiled and recoded the data on the disks to recover 90% of the data.

* We are the only UK data recovery company that has coding data recovery engineers that specialise in recoding rebuilt data.

Why Choose Birmingham Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.

A big thank you to you guys who not managed to save everything from my very damaged and clicking hard drive, but did so with a commitment to customer service from someone like me who is IT illiterate.

Janet Mead

I appreciate your great data recovery work! Your hard drive services are superb and affordable.

Martin McGee

Many thanks to you and your team on the recent recovery of the RAID-5 data belonging to one of our most important clients. We are in the legal business and this was the only copy of the data that our client has for several important ongoing court cases.

Tony Jacklin

Thank you for recovering the data off our crashed and dead hard drive. You saved 2 years worth of work for our small graphic design company.

Marty Humphries

While everyone hopes they never ever need to go down the path of looking for a data recovery company, we have now been rescued by the best in the UK. Beyond our sincere thank you, we will recommend your services to anyone requiring your expertise in the future.

Frank Mitchell

Scripts for a new TV Show was destroyed when the iMac crashed. You was able to rescue our data within 24 hours.

Harry Bruno

I would like to express our high satisfaction in your attention to detail and quality service you offer. The data you recovered from our hard drive was part of a critical project for our company and without that data we would probably be out of business.

Lesley Harrow