A restaurant in Birmingham using a WD My Book Duo RAID 1 system for their booking system and till operations experienced a critical drive failure. The reported symptoms included:
- One of the RAID 1 disks had failed, leaving the system in a degraded state.
- The WD My Book Duo would not allow access to the remaining drive, despite RAID 1 being designed for redundancy.
- The restaurant was unable to process bookings, payments, or access customer reservation data, causing operational downtime.
- No recent backup was available, making data recovery essential for business continuity.
Since RAID 1 mirrors data, the challenge was to recover and rebuild the system from the surviving drive.
Our Expertise in WD My Book Duo & RAID 1 Data Recovery
With 25 years of experience, Birmingham Data Recovery specializes in:
✔ Recovering RAID 1 systems after a disk failure
✔ Bypassing RAID controller restrictions to access intact data
✔ Rebuilding booking and POS (Point of Sale) systems from NAS devices
Diagnosis & Recovery Process
Upon receiving the WD My Book Duo, our engineers conducted a comprehensive forensic assessment. The key findings included:
- One of the RAID 1 drives had suffered mechanical failure, preventing normal operation.
- The remaining drive was functional, but the RAID controller locked access to the data due to the degraded RAID state.
- The restaurant’s booking system and POS data were still present, but the RAID 1 mirroring process had created dependency issues.
To successfully recover the restaurant’s booking and till system, we implemented a multi-step RAID 1 recovery strategy:
Step 1: Isolating the Working Drive & Bypassing RAID Restrictions
- Removed the functional drive from the WD My Book Duo enclosure and connected it to a dedicated recovery system.
- Used forensic data extraction tools to bypass RAID 1 restrictions and directly access the drive’s file system.
Step 2: Data Extraction & System Restoration
- Recovered booking system databases, POS software configurations, and customer reservations.
- Extracted all critical transaction logs to ensure financial records were intact.
Step 3: Rebuilding the RAID 1 Array & Preventing Future Failures
- Rebuilt the RAID 1 array with a new replacement drive to ensure future redundancy.
- Restored all business-critical applications, allowing the restaurant to resume normal operations.
Step 4: Data Integrity Verification & Secure Transfer
- Conducted data integrity checks to confirm no corruption in the booking and payment systems.
- Successfully transferred all recovered data to the repaired RAID 1 array and a secure external backup drive.
The Result
We successfully recovered 100% of the restaurant’s essential data, including:
✅ Booking system files and customer reservations
✅ Till system logs, sales transactions, and employee schedules
✅ Financial reports and operational documents
The restaurant was able to resume full operations without losing any booking or transaction records, ensuring minimal downtime and no revenue loss.
Why Choose Birmingham Data Recovery for WD My Book Duo RAID 1 Recovery?
✅ 25 Years of Expertise – Specialists in RAID 1 recovery and NAS data restoration.
✅ RAID Bypass & Direct Data Extraction – Recovering data even when controllers lock access.
✅ Forensic-Level Recovery of Business Systems – Ensuring full restoration of POS and booking databases.
✅ Fast & Secure Process – Minimizing downtime and maintaining 100% data confidentiality.
If your WD My Book Duo RAID 1 system has failed and is preventing access to business-critical data, contact Birmingham Data Recovery today for professional assistance!