The lab · data protection
Privacy. The gist first, the detail after.
In short: only what the job actually needs gets collected, the contents of your device are your business and nobody else's, none of it is ever sold, and the copies we worked from are destroyed thirty days on from the day your files reach you. Fuller wording follows.
Who we are. Birmingham Data Recovery is the name Easy Data Recovery Ltd trades under here; the company is registered in Northern Ireland, number NI625698. The Information Commissioner has us registered as ZC173784. Anything to do with data protection should be posted to the lab our parcels go to: Manchester Data Recovery, Peter House, Oxford Street, Manchester, M1 5AN — write it to that name, because that is what the building is called. Phone 0800 6890668. Revised 18 August 2026.
What we hold on you, and what for
Enquiry details. A phone call or a completed form gives us your name, a number to ring, an email address and your account of the failure. We need all four to reply, examine the device, quote for it and run the case to a finish. Lawful basis: steps taken at your request ahead of a contract, and then the contract itself.
Case records. Reference numbers, emails and letters, quotes, sign-offs, despatch paperwork. They exist so the job can be carried out and so that our books and our statutory obligations stand up to inspection. Lawful bases: contract, and legal obligation.
What is on the device. There is no recovering files without an engineer handling them. Anything is opened only where the work demands it, no one reads through your material out of curiosity, and nothing found on a disk serves any purpose beyond returning it. Performance of a contract is the lawful basis. Where special category data sits on a disk, we do nothing with it past the technical recovery you commissioned.
What we will not do
- We run no mailing list and no newsletter, and your details go to no advertiser and no buyer.
- Not one tracking or advertising cookie is set by this website. It gets along fine without watching where you go next.
- Nothing crosses a border — not the device, not the data. It is all done in our own UK lab.
Who else ever sees it
Only the people the job cannot be done without. Enquiry forms reach us through the mail service run by Hostinger, who host this website. A courier handles the box and the address written on it. Our accountants see the invoices, never a file. Each is bound by a contract, and none of them does anything we have not asked for. The authorities are told nothing unless the law obliges us.
How long any of it stays
Once your files have landed with you, the copies we worked from stay locked away for another thirty days — a margin, should anything need checking a second time — and are then destroyed securely. If a device goes unpaid or uncollected inside that window, the Terms say what happens next. Enquiry and case records last six years, the period tax, legal and warranty duties call for, and are deleted at the end of it.
The rights you can use
Every statutory right applies in full. Ask for a copy of what we hold — that is a subject access request — and rectification, erasure, restriction, portability and objection stand beside it. Ring us, or write to the address set out above; an answer is owed inside one calendar month. Should that answer disappoint you, the Information Commissioner will hear a complaint — ico.org.uk — though a word with us first will normally settle it faster.
Keeping the hardware secure
One case reference is put on your device the day it books in and stays with it until it ships out. Storage is locked, and the only people who handle it are the engineers on that case. What we recover leaves on new media; the copies kept here are wiped to the schedule set out above. If a breach ever threatened your rights, the ICO would hear inside 72 hours, and so would you, quickly and in plain words.
Read next: Terms & Conditions (PDF) · Contact us.