DY10 and DY11 · Wyre Forest · Kidderminster
Data recovery, Kidderminster. A carpet town; the looms now run on design files.
Kidderminster is a carpet town in the Wyre Forest district of Worcestershire — DY10 and DY11 — north of the River Stour, with the Staffordshire and Worcestershire Canal cut through the middle. Brintons founded the modern carpet trade here in 1785, and by 1951 more than thirty carpet firms worked in the town; much of that is gone, though the making is not. Carpet and textile designers, engineering firms out on the estates, and the tourism trade around the Severn Valley Railway's line to Bridgnorth all keep years of work on one workstation or a single server. When weave and colourway libraries, CAD drawings or a booking database stop opening, there is usually no second copy. The drive goes out onto the A449 and the M5, then north up the M6 to the laboratory in Manchester, sent tracked and insured. The first look is free.
Tell an engineer what it is doing
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What tends to fail around Kidderminster.
No match here? Run the triage →| What you see | Why we see it here | What to do |
|---|---|---|
| A carpet or textile studio's design PC that will not start | Weave structures, colourway libraries and Jacquard files live on that one machine | Leave it switched off and list the ranges you need back first |
| A NAS at an engineering firm on the estates that will not mount | One box holds the CAD and production records, with nothing kept off it | Switch it off; post the whole unit, or its disks pulled and each one bay-marked |
| The office machine at a small practice, dead since the weekend | A solicitor, accountant or agent runs the files off one ageing box | We handle the data; your own IT can see to the hardware |
| An external drive holding the only copy of everything | Photographs and archives kept on one drive that moves about | The parcel we see most; stop plugging it in and post it |
| A laptop knocked on a site visit that has begun to click | Kit carried round the estates and the district takes drops | Switch it off and keep it off; every restart risks the platters |
A Kidderminster job, from parcel to return.
Four questions we hear from Kidderminster.
Which areas around Kidderminster do you cover?
All of DY10 and DY11, and the rest of the Wyre Forest with them — Stourport-on-Severn and Bewdley included. It all travels the same way, by tracked parcel or a weekday drop-off, so a drive from Bewdley reaches us on the same terms as one from the middle of town.
Can weave and colourway files come back off a design machine that has died?
Often, yes. A carpet or textile studio keeps its Jacquard files, weave structures and colourway libraries on one workstation, and these fail the way any disk does — one that no longer mounts, a volume gone corrupt, a mechanism that has started to click. Send the machine, or the drive on its own, and name the ranges you need first so those are worked at the front.
A rebuild kicked off on our NAS and then stalled — do we stop it?
Yes — switch it off. A rebuild works over every sector on the disks that are left, the exact load a worn one fails under, so letting it run can leave the set worse than the first fault did. Take the disks out, mark which bay each came from, and post them; the whole unit can come instead if that is simpler.
Is there anywhere in Kidderminster I can hand a drive in?
There is no counter in Kidderminster, and none in Birmingham either. Send the drive to the intake lab in Manchester — tracked, insured, a shipping form beside it — or, if you would rather, take it in there on a weekday. Whichever suits, the diagnosis costs you nothing and the return parcel is on us.
Other pages worth a look here.
Send one parcel from Kidderminster; we start on arrival.
Keep it powered down and tell us how it happened. Nothing is agreed until the free diagnosis lands.