East Staffordshire · Burton upon Trent
Data recovery for Burton upon Trent. The batch and recipe logs sit on one drive.
Burton upon Trent stands on the River Trent in East Staffordshire, a town of 76,270 whose name has meant beer since the gypsum in its water — the process brewers still call it Burtonisation — made it the brewing capital of Britain; at the peak a quarter of all the beer sold in the country was brewed in the town. Molson Coors and the Carlsberg Marston's Brewing Company brew on still, Marmite is made here, and Pirelli has run a tyre plant for years. The work is precise and regulated: batch and gravity logs, recipes, fermentation and yeast data, QA and traceability records, most of it on one process PC or a single server. The station is on the Birmingham–Derby line, not the West Coast route, and there has never been much of a local IT trade, so a dead disk waits while someone decides who to call. Ring before anything is unplugged, send the unit whole or its disks labelled by bay, and post it up the A50 and M6 to Manchester. The first look is free.
Tell an engineer what it is doing
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What the breweries and plants send us.
No match here? Run the triage →| What you see | Why we see it here | What to do |
|---|---|---|
| A brewery process server that dropped a volume | Batch, gravity and recipe logs going back years, on one array with no spare | Send it whole, or the disks bay-numbered; flag it urgent |
| A QA workstation that will not boot | Traceability and temperature records live on the machine, not the network | Take the drive out; leave the workstation as it is |
| A NAS still running with one dead member | A degraded array shows nothing on screen until a second disk goes | Shut it down before another goes |
| A farm-office PC in the Dove valley, dead before the VAT return | Herd, field and movement records kept on that one machine and nowhere else | Leave it powered down; post it and tell us the deadline |
| A shared drive whose files will suddenly not open | Small firms on flat networks with light IT are easy targets for ransomware crews | Pull it off the network straight away; the ransomware page covers what comes next |
Four things worth knowing from Burton.
The questions Burton firms ask most.
Do you cover Burton upon Trent and the rest of East Staffordshire?
Yes — the whole town, the DE13, DE14 and DE15 postcodes, and the farms out in the Trent and Dove valleys. Everything comes and goes by tracked courier, which puts an outlying farm the same distance from the bench as an address in the centre; post on a weekday and it is generally read the morning after.
Can you get back a brewery's batch and gravity logs?
Usually, yes. Recipes, gravity and fermentation readings, yeast records and QA data are held on ordinary storage and fail like anything else. Tell us which records are holding up production; that batch is imaged read-only and worked first, so nothing on the original is changed.
Should a NAS come as the whole box, or just the disks?
Either route works. Box the whole unit and send it powered off, or draw out the disks and mark each with the bay position it held — the set is put back together from disk images here, so the enclosure itself can stay behind. Add the disk that failed first, and let nothing attempt a rebuild before it reaches us.
Is there a Burton drop-off, or is it all post?
No. Nothing is taken over a counter anywhere in Burton upon Trent; the intake lab in Manchester holds all the equipment. Post it there, insured and with tracking, or call at the lab on a weekday and leave it by hand. The look-over is not charged for, and the trip home to Burton is paid by us.
Other pages worth a look here.
Post it from Burton upon Trent; we open it the day it arrives.
Keep it powered down and tell us how it happened. Nothing is agreed until the free diagnosis lands.