WS11, WS12 · the golden triangle · Cannock
Data recovery, Cannock. In the sheds along the M6, the whole operation runs off one server.
Cannock sits below Cannock Chase, a former coalfield town of around 100,500 people across its district at the 2021 census, and now a busy logistics and retail hub. It falls inside the warehousing belt the ONS calls the golden triangle, its edge drawn through Lichfield, Cannock and Tamworth, and it is ringed by the M6, the M6 Toll, the A5 and the A34. Third-party logistics firms and hauliers run their warehouse-management and transport-management systems off a single server; the McArthurGlen Designer Outlet, a £160m centre that opened in April 2021, and the retail parks near it keep EPOS and back-office records; engineering firms on the industrial estates hold years of drawings on one machine. When that drive stops, the WS11 and WS12 businesses that lean on it have little local IT trade to turn to. Send it up the motorway to the Manchester bench; nothing is charged to look.
Tell an engineer what it is doing
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What tends to fail around Cannock.
No match here? Run the triage →| What you see | Why we see it here | What to do |
|---|---|---|
| A warehouse server that lost its RAID over the weekend | The warehouse-management database is the only record of what left the doors | Do not rebuild it; send the whole box, or the disks labelled by bay |
| A haulier's four-bay NAS that has dropped off the network | Tachograph downloads, manifests and PODs sit on the one box | Power it off; either post the whole box or strip it to bare drives, each tagged with its bay |
| An outlet unit's back-office PC dead since the power cut | The day's EPOS takings and stock counts sit on that one machine | Stop using it before it overwrites the records |
| An engineer's external drive that clicks and then vanishes | Years of CAD and machine drawings live on that one estate-unit disk | Leave it switched off and describe the noise when you ring |
| A conveyancing drive that will not mount days before completion | On old coalfield ground the coal-mining searches are the file the sale turns on | Power it off and ring before anyone runs recovery software |
From the WS11 estates to the bench.
Questions we get from WS11 and WS12.
Do you cover Rugeley and Hednesford as well as Cannock?
Yes, along with the rest of the WS11 and WS12 postcodes. Coverage follows the courier network rather than a distance from any bench, so a WS11 parcel and a WS12 one reach us by the very same route.
One disk in the warehouse RAID has failed but the system still runs. Is that urgent?
Yes, urgent. An array that has lost a disk still hands over files, so it tends to sit until a second one drops and it all stops. Do not attempt a rebuild. Switch it off, label every disk with its bay position, the faulty one too, and send them together, or send the box intact if that is simpler.
Orders have stopped while the server is down. Can you bring the job forward?
Yes. Say so at booking and the job moves to the front: imaged ahead of the rest, run through in a single pass, and once the diagnosis backs a date you are given one you can plan around.
Is there anywhere in Cannock to hand a drive over?
No — Cannock has no counter. Everything is worked at the Manchester lab (Peter House, Oxford Street, M1 5AN), reached by running north on the M6, and you are welcome to leave a drive there in person on any weekday. Most send it instead as a tracked, insured parcel; whichever you choose, we cover the leg back.
Other pages worth a look here.
From Cannock, one tracked parcel puts it on the bench.
Keep it powered down and tell us how it happened. Nothing is agreed until the free diagnosis lands.