CV37, on the River Avon · Stratford-upon-Avon
Data recovery in Stratford-upon-Avon. The RSC, the Birthplace Trust and a town of hotels, all on disk.
Stratford-upon-Avon is a market town of 30,495 people at the 2021 census, on the River Avon in the south of Warwickshire, and its modern economy rests on the one fact the world knows it for: William Shakespeare was born here in 1564. Around that grew tourism and hospitality — the Royal Shakespeare Company, resident at the Royal Shakespeare Theatre, the Swan and The Other Place, and the Shakespeare Birthplace Trust, which keeps Shakespeare's Birthplace and Anne Hathaway's Cottage. It is one of England's leading tourist towns, and behind the hotels, restaurants and guest houses sits a great deal of data: box-office and membership systems, property-management and booking databases, reservation histories and the CCTV recorder alongside. When one of those fails — a theatre server mid-run, a hotel system in high season, a photographer's card after a shoot — there is no counter to call at in Stratford. The drive is posted north to the Manchester lab, tracked both ways, and the first look is free.
Tell an engineer what it is doing
0800 6890668
What tends to fail in Stratford-upon-Avon.
No match here? Run the triage →| What you see | Why we see it here | What to do |
|---|---|---|
| A box-office server at a theatre that will not boot | Ticketing, membership and the production archive live on it, mid-run | Leave it switched off and tell us which show it holds up |
| A hotel's booking box that has stopped mounting | Reservations, guest records and takings are kept nowhere else | Pull it off the mains; ship the whole box, or its disks drawn out and bay-tagged |
| A guest house's one office PC, dead over the weekend | The accounts, the bookings diary and years of email ran on it | We recover the data; the machine itself is your IT's job |
| An external drive of digitised heritage images that has begun to click | Scanned collections and survey photography were archived only here | Stop plugging it in; label it and post it as it is |
| A wedding photographer's card that no longer opens | The riverside and the churches cannot be shot a second time | Eject it, copy nothing more onto it, and send it as it is |
How a job runs from Stratford-upon-Avon.
Four things Stratford-upon-Avon asks us.
Do you cover all of Stratford-upon-Avon and CV37?
All of CV37 — the town centre along the river, the streets around the theatres and Shakespeare's Birthplace, and the villages out across the district. Where you sit changes nothing: the drive is sent to the lab and returned by tracked post, and most parcels are handled the day after they arrive. We cover the leg home.
Our hotel's booking system is on a server that has failed in high season. Can the reservations be recovered?
Usually, yes. A property-management or booking database sits on the same kind of disk as anything else and fails in the same ways, whatever the software behind it. Each disk is copied read-only and we work only on that copy, so the original goes back as it came. Tell us which dates and guest records matter and those are read first; a fixed price in writing comes before any chargeable step.
A disk in our NAS has failed and it has started to rebuild. Should we let it finish?
No — power it down. A rebuild must read every surviving disk from end to end, exactly the strain a failing drive gives out under, so a rebuild that stalls can leave the set in worse shape than the original fault left it. Send the enclosure entire, or pull the disks and note which bay held each. Do not attempt to reslot or resync it.
Is there anywhere in Stratford-upon-Avon to hand a drive in?
Stratford-upon-Avon has no counter and nothing is collected. The drive travels to the Manchester lab, which is open for weekday drop-offs at Peter House, Oxford Street (M1 5AN); most people simply post it, insured for its value and tracked. The look on arrival is free, and the parcel back to you is ours.
Other pages worth a look here.
Post one drive from Stratford-upon-Avon; we begin the day it lands.
Keep it powered down and tell us how it happened. Nothing is agreed until the free diagnosis lands.